Support

One address, answered by the person who built the app.

Getting a fast answer

If something isn't working, including these details saves a round trip:

• which app, and the version number (it's on the app's settings screen);
• your device and OS version — for example "iPhone 14, iOS 18.2";
• what you did, what you expected, and what happened instead;
• a screenshot or screen recording if you can.

StampSnap

The stamp isn't appearing on my photo

Check that StampSnap has camera permission in your device settings, and that you're opening the saved stamped copy rather than the original camera-roll image.

Can I change what the stamp says?

Yes — the date and time come from your device, and you can add your own caption text before saving.

Are my photos uploaded anywhere?

No. StampSnap works on your device and doesn't upload your photos. See the Privacy Policy.

Is there an Android version?

Yes — StampSnap is on Google Play for Android phones and tablets.

Local Springs

A place is missing, or the details are wrong

Use the in-app suggestion and report options — they go straight into the review queue. You can also email us with the location and what needs fixing.

The map isn't showing places near me

Check that location permission is granted in your device settings. You can also pan and search the map manually without granting location.

Is the information verified?

Listings come from public sources and user contributions and can go out of date. Always check conditions locally before entering water — see our Terms of Use.

How do I delete my account?

Email support@kpstudio.au with "Delete my account" in the subject line, from the address you signed up with. We delete your account, saved places and uploaded photos within 30 days and confirm by email. Springs you contributed to the public map may remain, with your name removed.

Billing and refunds

Purchases are handled by the stores, so refunds go through them:

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund from your Google Play order history.

If a store declines something you think is fair, email us and we'll do what we can to help.

Privacy requests

To ask what information we hold, to correct it, or to have it deleted, email support@kpstudio.au with "Privacy request" in the subject line. We respond within 30 days. Full details are in our Privacy Policy.

Feature requests and feedback

Genuinely welcome. Small studios can act on good suggestions quickly — several shipped features started as a one-line email.

Contact

KP Studio
Melbourne, Victoria, Australia
support@kpstudio.au